One inbox for every enquiry.
Across every branch.
Phone calls, emails, web forms, WhatsApp — captured, transcribed, routed to the right fee-earner in the right office, and tracked from first contact to billed matter. Nothing slips between reception desks.
SRA-aware. Full audit trail. UK-hosted data.
The problem with two, three, five branches
Reception@, info@, personal inboxes, the switchboard, the website form. No one has a single view. Some get answered twice. Some never get answered.
A new matter waits behind emails from existing clients. By the time someone opens it, the caller has already instructed the firm down the road.
You know some enquiries convert. You don't know how many arrived, how long they waited, who answered, or which office is losing the most.
What MatterIn does for a multi-office firm
Forward reception@ inboxes, drop a form on your website, connect the switchboard. Voice notes and calls are transcribed and summarised.
Set percentage splits between fee-earners, route by matter type, by office, by working hours. New enquiries land at the top of the right person's list.
Email, SMS, WhatsApp and outbound calls all logged against the enquiry. Every partner can see the whole thread across every branch.
Live dashboard by office, department and fee-earner. Response times, conversion rates, revenue captured — and revenue missed.
Every enquiry, every reply, every reassignment logged with timestamp and user. UK-hosted data. GDPR-first.
We handle onboarding, email forwarding, routing rules and training. Most firms are running live matters through MatterIn inside 14 days.
"Before MatterIn, an enquiry could sit in a reception inbox for two days. Now every new matter lands with the right fee-earner within minutes — and I can see exactly what happened to it."
Priced for firms, not per-seat trials
One practice area or one branch. Prove the value before firmwide rollout.
- Up to 10 fee-earners
- Single office or single team
- Full onboarding included
- Convert to Firm at month 4
Multi-office firm. Cross-branch routing, department reporting, priority support.
- Up to 5 offices
- Cross-office referral routing
- Department & office reporting
- Dedicated onboarding
Mid-market firms running internal cross-office referral and external introducer channels together.
- Unlimited offices
- SSO & custom integrations
- Dedicated account manager
- Quarterly executive review
All plans billed monthly, no long-term contract. Full pricing on the pricing page.
See it running with your own enquiry data
We'll walk through your current intake process, show a live routing scenario for your offices, and leave you with a written pilot proposal. 20 minutes.
Network features (external introducers, cross-firm referrals) roll out in your second quarter — after intake is bedded in.