Refund Policy

When you can request a refund

You can request a full refund within 30 days of the date of any subscription payment to MatterIn. The 30-day window starts on the date the payment is taken.

How to request a refund

Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all MatterIn orders. To request a refund:

• visit paddle.net and look up your purchase using the email you paid with; or
• email us at hello@matterin.co.uk and we will help you process the refund through Paddle.

Approved refunds are returned to the original payment method. Depending on your bank or card provider, funds can take up to ten working days to appear.

Cancellation

You can cancel your subscription at any time from your billing settings inside MatterIn or at paddle.net. Cancelling stops future billing; access to paid features continues until the end of the current billing period.

Contact

Questions? Email hello@matterin.co.uk.